Last updated: 11 June 2026
Rolletic Massage London (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This policy explains what information we collect, why we collect it, and the choices you have.
Who we are
Rolletic Massage London operates a massage and body-shaping studio at 49 Granville Road, N12 0JG, North Finchley, London.
For privacy enquiries, contact us at dorothy@rolleticmassagelondon.co.uk or +44 (0) 7539 8645 79.
Information we collect
We may collect and process the following types of personal data:
- Contact details — such as your name, email address, phone number, and any message you send through our contact or enquiry forms.
- Booking information — treatment preferences, appointment times, and notes you provide when booking through our website or Square Appointments.
- Health-related information you choose to share — for example, pregnancy stage, recent surgery, or conditions that may affect treatment. We only collect this where you voluntarily provide it so we can assess suitability and keep you safe.
- Reviews and feedback — if you submit a testimonial or review through our website.
- Website usage data — such as browser type, device information, pages visited, and approximate location derived from IP address, where analytics or similar tools are in use.
How we use your information
We use personal data to:
- respond to enquiries and arrange appointments;
- provide massage and body-shaping treatments safely and appropriately;
- send appointment confirmations, reminders, or follow-up communication where relevant;
- improve our website, services, and client experience;
- publish client reviews where you have given consent;
- meet legal, regulatory, or insurance requirements.
Legal bases for processing
Under UK data protection law, we rely on one or more of the following bases:
- Contract — where processing is necessary to arrange or deliver a treatment you have requested.
- Legitimate interests — for example, responding to enquiries, improving our services, or maintaining website security, balanced against your rights.
- Consent — where you have clearly agreed, such as for marketing emails or published reviews.
- Legal obligation — where we must retain certain records for tax, insurance, or regulatory purposes.
Sharing your information
We do not sell your personal data. We may share information with trusted third parties only where necessary, including:
- Square Appointments — to manage online booking and scheduling. Square processes data under its own privacy policy when you use their booking tools.
- Website and email providers — who host our site or help us send communications.
- Professional advisers — such as accountants or insurers, where required.
All third parties are required to handle your data securely and only for agreed purposes.
How long we keep your data
We keep personal data only for as long as needed for the purposes above. Appointment and client records are typically retained for up to seven years where required for insurance, accounting, or dispute resolution, unless a longer period is required by law.
Cookies
Our website may use cookies and similar technologies to help pages load correctly, remember preferences, and understand how visitors use the site. You can control cookies through your browser settings. Disabling cookies may affect some website features, such as embedded booking tools.
Your rights
Under UK GDPR, you have the right to:
- request access to the personal data we hold about you;
- ask us to correct inaccurate information;
- request deletion in certain circumstances;
- object to or restrict some types of processing;
- withdraw consent where processing is based on consent;
- request a copy of your data in a portable format where applicable.
To exercise these rights, email dorothy@rolleticmassagelondon.co.uk. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.
Security
We take reasonable technical and organisational steps to protect your information against unauthorised access, loss, or misuse. No online transmission is completely secure, so please avoid sending sensitive medical details by email unless necessary.
Changes to this policy
We may update this privacy policy from time to time. The “Last updated” date at the top of this page will change when we do. We encourage you to review this page periodically.